FAQs
How Can We Help You?
Below you’ll find answers to the questions we get asked the most about our Products.
Can I get samples?
Yes, free samples are available. Only need to pay for shipping.
Samples will usually be sent out within 1-3 days.
How to place an order?
You can contact any of our sales to order. PI will be provided after confirmation of order details.
What is the MOQ?
1 kg.
Do you accept customized orders?
Yes, both product and package can be customized.
What is the payment terms?
TT, LC, DP are available.
Please note that OME orders require payment prior to shipment.
What is the lead time for mass production?
Delivery time depends on product type and quantity.
Our company has a digital ordering system to ensure scientific and reasonable scheduling of orders, please consult the sales staff you contacted.
How to guarantee the product quality?
Our company has a complete raw material inspection, quality control and pre-factory inspection system to ensure that the order delivered to you is in line with the contract.
In addition, it also supports third-party inspection before shipment. If the inspection fails, the customer's payment will be refunded, and the loss caused by the breach of contract will be compensated.
How to check the order status after payment?
After the order is confirmed, the merchandiser will follow up every week and update the order status to you by email.
How to deal with after-sales problems?
The after-sales service implements the order responsibility system, and the salesman is the first responsible person for the order. The after-sales service department (info@wellyoutech.com) will set up a service team after receiving the complaint. They will complete the incident investigation and provide you with a resolution within 72 hours.
You can also contact the general manager directly: admin@wellyoutech.com
